Privacy Policy

1. Introduction

AutoPilot AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automation services, website, and related applications.

1.1 Scope

This policy applies to information we collect:

• On our website (autopilotai.com)
• In email, text, and other electronic messages between you and us
• Through our automation services and platform
• When you interact with our advertising and applications on third-party websites

1.2 Consent

By using our services, you consent to our collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Data We Collect

We collect several types of information from and about users of our services:

2.1 Personal Information

Information that can be used to identify you, including:

• Contact Information: Name, email address, phone number, company name
• Business Information: Company size, industry, role/title
• Billing Information: Payment details (processed by secure payment processors)
• Account Information: Username, password, preferences

2.2 Automation Data

Information related to your automation needs and workflows:

• Automation requirements and specifications
• Integration configurations and API keys (encrypted)
• Workflow performance data and logs
• Error reports and debugging information

2.3 Technical Data

Automatically collected information about your device and usage:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, features used
• Location Data: General location (country/region) based on IP
• Cookies & Tracking: See Section 8 for details

2.4 Data from Third Parties

We may receive information about you from third parties, such as:

• Business partners and service providers
• Publicly available sources
• Social media platforms (if you connect your accounts)

3. How We Use Your Data

We use the information we collect for various business purposes:

3.1 Service Delivery

• To provide, operate, and maintain our automation services
• To process transactions and send related information
• To manage your account and provide customer support
• To send service updates, security alerts, and administrative messages

3.2 Service Improvement

• To understand how our services are used and improve them
• To develop new features and services
• To conduct research and analysis
• To monitor and analyze usage patterns

3.3 Communication

• To respond to your inquiries and provide support
• To send promotional communications (with your consent)
• To provide updates about our services and policies
• To conduct surveys and gather feedback

3.4 Legal & Security

• To comply with legal obligations
• To enforce our terms and policies
• To protect our rights, privacy, safety, or property
• To prevent fraud and enhance security

4. Data Sharing & Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party vendors who perform services on our behalf, such as:

• Payment processing
• Email delivery services
• Hosting and infrastructure providers
• Analytics and monitoring services
• Customer support platforms

These providers are contractually obligated to protect your data and use it only for the services we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law, such as to comply with a subpoena or similar legal process.

4.4 Protection of Rights

We may disclose information when we believe disclosure is necessary to protect our rights, investigate fraud, or respond to a government request.

4.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

5.1 Security Measures

• Encryption: Data in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access and least privilege principles
• Monitoring: Continuous security monitoring and intrusion detection
• Backups: Regular encrypted backups and disaster recovery plans
• Security Testing: Regular vulnerability assessments and penetration testing

5.2 Employee Training

Our employees receive regular security and privacy training and are bound by confidentiality agreements.

5.3 Incident Response

We have established procedures for responding to security incidents and will notify affected users and authorities as required by law.

5.4 Your Responsibilities

You are responsible for keeping your account credentials secure. Please notify us immediately if you suspect any unauthorized access to your account.

6. Data Retention

6.1 Retention Periods

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 3 years after closure
• Billing Information: Retained for 7 years for tax and accounting purposes
• Communication Data: Retained for 3 years for service quality purposes
• Backup Data: Retained for 90 days before secure deletion

6.2 Deletion

You may request deletion of your personal data at any time (see Section 7). We will comply with your request unless we are required to retain the data by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

7.1 Access & Portability

You have the right to request access to the personal data we hold about you and to receive it in a structured, commonly used format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal data.

7.3 Deletion

You have the right to request deletion of your personal data, subject to certain exceptions.

7.4 Restriction & Objection

You have the right to restrict or object to our processing of your personal data in certain circumstances.

7.5 Withdraw Consent

Where we rely on consent for processing, you have the right to withdraw consent at any time.

7.6 Opt-Out of Marketing

You can opt-out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us.

7.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@autopilotautomation.org. We will respond within 30 days and may need to verify your identity before processing your request.

8. Cookies & Tracking

8.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

8.2 Cookie Management

Most web browsers allow you to control cookies through their settings. You can usually set your browser to refuse cookies or to indicate when a cookie is being sent.

8.3 Do Not Track

Our website does not respond to Do Not Track signals. However, you can control tracking through your browser settings and the cookie consent banner.

9. Third-Party Services

Our services may contain links to or integrations with third-party websites and services. This Privacy Policy does not apply to those third parties.

9.1 Common Integrations

We commonly integrate with services like:

• CRM systems (Salesforce, HubSpot)
• Communication tools (Slack, Microsoft Teams)
• E-commerce platforms (Shopify, WooCommerce)
• Cloud services (Google Workspace, Microsoft 365)

9.2 Third-Party Policies

We encourage you to review the privacy policies of any third-party services you use with our platform.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

11. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11.1 Notification

For significant changes, we may also provide notice through email or a prominent notice on our website.

11.2 Continued Use

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: